Brand Refresh

Brand Refresh Project

Based in Barnstaple, North Devon Homes (NDH) is a provider of affordable homes to the local community. Following its conversion from a housing association to a registered charity NDH were seeking a marketing agency to refresh its brand image.

Following a competitive pitch process we were appointed to deliver the project.


In addition to the NDH brand there were also three ‘sub-brands’ that needed to be considered, namely:

  • Devon Home Link – NDH’s community alarm service.
  • Home 2 Home – NDH’s direct labour unit.
  • Team NDH – an internal staff-facing brand.

There was no consistency across the brands.


We undertook a brand audit exercise to understand the essence of the NHD brand and see how it fitted into its market place. This involved:

  • A series of facilitated brand workshops with three stakeholder groups (Executive Team, staff and users/suppliers).
  • An analysis of similar brands to see how they portrayed themselves.

Following this process we were able to provide a brand report summarising our key findings, which included:

  • A summary of the brand personality.
  • Five core brand values.
  • Recommendations on tone of voice.
  • Alternative strap line suggestions.


The results from the brand audit informed the colours and style of the new logo designs. We developed several initial concepts and one overall style was chosen to be developed further into the final design.

  • A similar house shape was kept to enable brand recognition.
  • Blue was kept as the predominant colour, which represents loyalty, professionalism and reliability.
  • Simple shapes provided an affordable feel with some rounding to make the image friendlier.
  • The house shape was used as the basis of each sub-brand design for recognition and consistency.

We also delivered a full set of brand guidelines.

Client Comment

Alison and Emma were extremely professional and easy to work with throughout the project. We liked how they were honest and direct in their approach where necessary, which was really useful in helping us to keep focus when things were getting a little bit confused internally. Overall we are very pleased with the end result and our new logos.

– Rowan Summers, PR & Marketing Coordinator

See more of our experience

Brand Refresh
Marketing Campaign
Press Coverage
Advertising Review & Rebrand
Event Management
Website Build
New Website Project
Website Redesign
Marketing Planning
New Product Promotion
Event Marketing & Management
Strategic Direction
Outsourced Marketing Department
Marketing Coaching
Monthly Marketing Consultancy
Marketing Strategy and Plan
Strategy and Outsourced Marketing
New Service Launch
Business Development
Website Redevelopment Project
Creative Direct Mail
Website Copywriting
Marketing Audit
Rebrand & literature design
Marketing planning workshop
Marketing planning workshop